02 Mar 2012
Changefirst is Hiring - Client Services Executive Account Manager
Location:? Haywards Heath (15 mins from Gatwick)
Type:? Full-time / Permanent
Industry:? Professional Training & Coaching / Management Consultancy
Function:?? Business Development / Consulting
Compensation:? ?24-30K + Performance Related Bonus
Referral Bonus:? ?500
Overview
Changefirst is a niche training, software and consulting organisation specialising in the field of Change Management.
The main purpose of the role is to assist the Head of Client Services in developing new customers and supporting customer relationships throughout the sales and account management life cycle.
Initially this shall primarily be an internal support role, however the opportunity is available for the successful applicant to rapidly take on more significant client account management, sales or service delivery responsibilities if they demonstrate the desire and ability.
Accountabilities
- Identifying and nurturing commercial opportunities and progressing them through the sales pipeline
- Managing customer and stakeholder relationships
- Create commercial meeting opportunities for the Head of Client Services which are targeted and qualified
- Ensuring accurate client records are maintained and procedures followed
- Upholding Changefirst values and behaviours
Day to Day Responsibilities
?
- Manage inbound enquiries and converting them into meetings when and where appropriate
- Maintain CRM database, run regular data searches and proactively manage customer & prospect contact campaigns including personal telephone calls
- Sell, manage and administer the monthly public training/workshop
- Create and manage a proactive contact campaign on Linked In and other social media channels
- Support the proposal writing process through initial drafting and then finalisation
- Work collaboratively with marketing on integrated campaigns
- Business research projects, particularly for client nurturing and visits
- Provide general administration support
- Ensure usage of the services purchased by the client
Desired Skills & Experience
- Demonstrable client/customer management experience
- Ability to articulate complex concepts in a compelling manner on the telephone and in writing
- Proactivity in nurturing client relationships
- Solid business acumen by virtue of experience or education (ideally both)
- Confident in dealing with senior decision makers
- Enquiring mind
- Ability to work autonomously
- Drive, focus and energy
- Entrepreneurial spirit
- Persuasive without being ?pushy?
- Change Management, Project Management, Management Consultancy, Sales, Business Development, Account Management, Business Analysis, Training and Marketing experience is all relevant and desirable
- No specific qualifications are required, however post graduate qualifications/MA/MSc/MBA desirable
- It?s key for us is to get the right person for the role and there may be some flexibility in terms of how we structure the role for the right candidate
- Car owner necessary due to location
Please submit a CV and covering letter to jonathan.gamman@changefirst.com
?
Back to events & newsncaa bowl games bowls herman cain harry potter and the half blood prince city of ember city of ember virgin diaries
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.