See on Scoop.it ? Designing design thinking driven operations
Your Brand Matters Any business needs to consider its branding regardless of its niche, offering or brand recognition (if you happen to enjoy a monopoly on (RT @JasonPromotesU: Customer Service Should be Your First Branding Exercise
See on www.business2community.com
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Sound operational manager who focuses on an execution - aligned with the strategy -which benefits the organization and all involved stakeholders. With an improved quality, more flexibility and innovation at substantially lower costs. Experience: 15+ years work experience in CRM & Customer Services in national environments. 15+ years managerial experience, of which 5 years as end-responsible for multi-site, multi-channel Customer Services Center of 400+ seats. ITO-certified and award-winning operations. 10+ years experience in Customer Care / Customer (Service) Banking & Insurance, Utilities and Education. Goal: To transfer my knowledge and insights within and outside the organization.
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